Delivery Information & Policy
We offer a comprehensive range of Delivery and Collect in Store options to suit your needs. Choose the service that works best for you.
Delivery Terms & Conditions
- Orders placed before 2pm Monday to Friday are dispatched the same working day via Royal Mail or other delivery companies
- Orders placed after 2pm or on weekends are dispatched the next working day
- Delivery times are estimates and may be longer during peak periods (Christmas, Black Friday)
- Free standard delivery automatically applied on orders over £185 within the UK mainland
- All packages are sent via Royal Mail with appropriate insurance and tracking
- We are not responsible for delays caused by Royal Mail or other third party delivery companies, customs, or extreme weather conditions
- International orders may be subject to customs duties, taxes, and import fees
- Delivery addresses cannot be changed once the order has been dispatched from our warehouse
- If nobody is available to receive a signed delivery, a collection card will be left by Royal Mail
- Contact our customer service team within 72 hours if your order has not arrived as expected
- Proof of posting is retained for all orders for insurance and tracking purposes
- Remote areas may incur additional delivery charges or extended delivery times
Order Processing Times
Standard Processing: 1-2 business days
Peak Season: 2-3 business days
Custom Orders: 3-5 business days
Pre-orders: Ships on release date
All orders are carefully packed and quality checked before dispatch. You'll receive an email confirmation with tracking details once your order ships.
Clothing Care & Packaging
Garment Protection: All clothing items are individually wrapped in protective tissue paper
Delicate Items: Formal wear and designer pieces receive extra padding and rigid packaging
Eco-Friendly: Recyclable packaging materials used throughout
Special care is taken with delicate fabrics like silk, cashmere, and embellished items. Shoes are boxed separately to prevent damage to clothing.
Delivery Coverage Areas
UK Mainland: All services available
Northern Ireland: Selected services
Scottish Highlands: Extended delivery times
International: 200+ countries
Some remote postcodes may have limited service options or require additional delivery time. Check at checkout for specific area information.
Need Help with Delivery?
Customer Service: Monday-Friday 9am-6pm
Email: elbemenswear@gmail.com
Phone:
Elbe Sunbury - 01932781900
Elbe Weybridge - 01932848121
Elbe Kingston - 01932848121
Elbe Woking - 01483728655
Live Chat: Available on website
Our team is here to help with delivery queries, tracking updates, and any special delivery requirements you may have.
